Error pages and getting unstuck
Now and then a page may show an error screen instead of its content. These are rare, and the fix is almost always a refresh or a step back. Here's what each one means and what to do.
The screens you might see
| Screen | What it says | What it means | What to do |
|---|---|---|---|
| Something went wrong. | "Refresh the page, or contact support if it keeps happening." | A page hit an unexpected problem while loading. | Click Try again to reload the page. If it returns, refresh the whole browser tab. |
| Page not found. | "The page you're looking for doesn't exist or has moved." | The address is wrong, or the record it pointed to was removed. | Click Back to dashboard. If you followed a link to a client, brand, or profile that was deleted, that's expected — it's gone. |
| Signed out / a sign-in screen | You're asked to sign in again. | Your session expired. | Sign in again with a fresh code. See signing in. |
The order to try things
- Try again / refresh. Most one-off errors clear on a reload — a momentary hiccup, not a broken account.
- Go back. Use "Back to dashboard" (on the not-found screen) or your browser's back button, then re-open what you were after from the sidebar.
- Check the address. A "Page not found" after a deletion is honest, not a bug — the record no longer exists.
When to request support
If the same page keeps erroring after a refresh — or something clearly isn't behaving the way these pages describe — that's the moment to request support.
A short note of what you were doing, and a screenshot if you can, makes it quick to look into.
Nothing you've tracked is at risk while a view stutters. The error screens are about display, not your data.